Cornwall Health for Homeless team picks up award at Truro ceremony

Registering with a GP is something most people do without a second thought. For anyone sofa surfing, sleeping rough or moving between temporary rooms, it can be where getting help stops before it starts.

That gap is what Cornwall Health for Homeless was set up to close, and its team has now been recognised for the way it works with others to do it.

An award voted for by staff and patients

The service, run by Cornwall Partnership NHS Foundation Trust, received the Coastline Housing Community Partnership Award at the Coastline Housing Awards, held at the Penventon Hotel in Truro in October.

Five other services were on the shortlist in the category. The award is voted for by staff and patients.

The awards shine a light on organisations and individuals making a positive difference.

Working side by side

The award recognised the close partnership between Cornwall Health for Homeless and Coastline Housing. Together they have improved access to primary care support for people experiencing homelessness, and for those living in sheltered accommodation.

Working side by side has meant coordinated support. That helps people get to healthcare services, improves their wellbeing, and means they get the help they need at the right time.

“You forget about what a difference you are making”

Hayley McLeod, Outreach Support Worker at Cornwall Health for Homeless, said: “It’s amazing just to be recognised. When we’re in the day-to-day clinical setting, you forget about what a difference you are making. When we’re recognised by our peers and our patients for awards it’s really heartwarming.”

And she was clear about who the service is there for.

“We’re here for those who are experiencing homelessness. Or sofa surfing. Or in temporary accommodation. We are there to help and support you. If you’re unable to register with a mainstream GP, this is what we do.”

How people reach the service

Practice Nurse Lesley-Anne Heyes said partnerships are central to how the team works.

“One of the most important aspects of our service is the partnership with other organisations. These include Coastline, St Petroc’s, and local housing associations. Through these, people are often referred to us. We can provide the support and healthcare services they require. These partnerships enable us to take a broader, more holistic approach to care.”

“By working within a multidisciplinary team (MDT) framework, we can coordinate support effectively. We can address complex needs. We can ensure that people receive the most appropriate assistance. This approach allows services to work well. It supports continuity of care. It leads to better outcomes for the people we serve.”