Our aim at Cornish Stuff is to report the news accurately and responsibly.

Sometimes we might get things wrong and we rely on our readers to keep us on our toes and maintain high standards.

Cornish Stuff is now a member of the independent press regulator, Impress.

CORRECTIONS

We aim to correct straightforward errors as soon as possible, within a maximum of 24 hours of notice given. At the editor’s discretion we may notify our readers of significant corrections within the article, and/or our social media feeds – please let us know if this is course of action you think warranted when notifying us of the mistake.

Please send corrections to : editor@cornishstuff.com

COMPLAINTS

If you have a complaint that you feel might be a breach of press standards, then the following details will help you make an official complaint.

Making a complaint

We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. http://www.impress.press/standards/.

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

We are also regulated by IMPRESS, but initial complaints must be made to us, Cornish Stuff, in writing at the following address:

e-mail: editor@cornishstuff.com

Address: 6 Dumbarton Terrace, Mousehole, Cornwall TR19 6PW

Telephone: 07943 471725 or 01736 732590

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

Please include the following information for your complaint it to be considered most efficiently:

1) Your name and email (or provide address and telephone number if you wish to be contacted in this way).

2) If your complaint is about a news article please include:

a) name and date of the specific article being complained about, plus the URL link ideally..
b) a written account of what is being complained about with clear reference made to
(i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Standards Code adopted by IMPRESS that the you believe to have been breached.
c) The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

If the complaint is about the conduct or behaviour of a contributor to Cornish Stuff, or someone authorised to conduct work on our behalf please include:

a) the name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual(s).
b) a written account of what is being complained about with reference to
(i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and
(ii) any clauses of the Code that the complainant believes to have been breached.
c) The desired outcome(s) or remedy sought by the complainant (e.g. private apology, published apology, or other action).

If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.

Complaints will be recorded and submitted to IMPRESS for publication in their annual report.

NOT SATISFIED? MAKING A COMPLAINT ABOUT CORNISH STUFF TO IMPRESS

If you have followed the process as laid out above but are not satisfied with our final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to the Independent regulator IMPRESS at the following address:

IMPRESS

16-18 NEW BRIDGE STREET

LONDON EC4V 6AG

email : complaints@impress.press

Phone: 020 3325 4288