Overwhelming Concerns Over Delays Highlighted in New Cornwall Hospital ED Survey

A recent survey conducted by Healthwatch Cornwall has unveiled significant issues with lengthy waits in the Emergency Department (ED) at Royal Cornwall Hospital in Truro.

The survey, which involved 92 participants over two sessions, highlighted a range of concerns from the public, with the most prominent being the excessive waiting times faced by patients.

Survey Insights and Methodology

The survey took place over a weekday and a Saturday evening, targeting various aspects of the patient experience. Participants were asked about their pre-arrival actions, such as seeking advice from services like NHS 111 or their GP, and the mode of transportation they used to reach the ED.

Key Statistical Findings:

• 87% of people had sought prior advice before travelling to the ED.
• 13% had self-referred.
• 20% were there on the advice of NHS 111.
• 15% were advised to come by their GP.
• 15% were there after calling 999.
• 76% arrived by private transport.
• 23% were on an NHS waiting list.
• 33% had used the ED in the last six months.

Chief Concerns and Positive Feedback

Apart from the waiting times, other issues included:

• The accessibility and suitability of information and advice upon referral.
• Concerns about confidentiality at the reception area.
• Inadequate provisions for food, drink, and entertainment during waits.
• Problems with parking, signage, and overall cleanliness.

On a positive note, the standard of care, treatment, and service by staff were highly commended, reflecting a strong patient appreciation for the medical and support teams at the hospital.

Recommendations and Hospital Responses

Debbie, CEO of Healthwatch Cornwall, outlined several recommendations focusing on managing patient expectations, enhancing real-time communication between health services, and improving the overall ED environment and facilities.

Kim, Chief Nursing Officer at the Royal Cornwall Hospitals Trust, responded positively to the feedback, recognising the value of such surveys in identifying areas for improvement. Debbie Richards, CEO at Cornwall Partnership NHS Foundation Trust, echoed these sentiments and highlighted the role of minor injury units in alleviating the ED demand.

Looking Forward

The survey results will be used to inform and adjust practices within the ED and associated services. The overall aim is to enhance patient experience and streamline operations to better manage the growing demands on the health and care system in Cornwall.

For detailed insights and full survey findings, click here to read the complete report on Healthwatch Cornwall’s website.

This comprehensive feedback exercise and the responses from hospital leadership show a proactive approach towards continual improvement in patient care and facility services at Royal Cornwall Hospital. As community feedback plays a crucial role in these developments, continued public engagement and reporting are essential for sustained healthcare excellence in Cornwall.

Healthwatch Cornwall is part of a network of 150 organisations across England that gather public feedback to enhance health and social care services locally.